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Contact us

Why not take a look at our frequently asked questions. Alternatively, contact our UK based customer support team by phone or by emailing us.

Call us

Contact our dedicated UK based Customer Support team

Mon - Fri 9am - 6pm

Saturday closed

Sunday closed

0800 1522 522. 

 

Message us

If you've got a non-urgent query you can also email us at SelfInvestorAdmin@standardlife.com We'll do our best to get back to you within 24 hours

There is no guarantee that any email you send will be received or will not have been tampered with. You should not send personal details by email.

How do I make a complaint?

If you do wish to make a complaint, you can contact us by phone, email or by sending a letter to:

Customer Support, Standard Life Self Investor, PO Box 6890, Basingstoke RG24 4SL.

Details of our complaints process are available on request. If we're unable to resolve the issue to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service at the following address:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Website: www.financial-ombudsman.org.uk

Email: complaint.info@financial-ombudsman.org.uk

Telephone: 0800 023 4567 or 0300 123 9123 (call charges will vary)