CalculatorChevron downCloseLoginMenu

Security policy

Security

We take your online security very seriously and we've put in place a number of measures to help protect you and your investments. We monitor suspicious activity on the site and encourage you to ensure you're fully protected at all times when accessing your Standard Life Self Investor account.

Protecting you from fraud

We may contact you if we notice an unusual transaction on your account or if we require any additional information to manage your accounts.

Logging in

When you log in to your account we will always ask for your username, password and three letters from your memorable phrase.

Passwords and security information

Don't share your password or memorable phrase with anyone and don't write it down or store it on your computer. When selecting your password and memorable phrase choose something that would be difficult for someone else to guess.

Logging out from the site

You should always ensure that you click on the “log out” button when you have finished using the website or online services. Although we have set up the system to do so automatically after a period of inactivity, someone else may still have time to tamper with your computer.

Stay vigilant

Ensure you keep your computer's anti-virus software and firewall settings updated regularly. We will never ask you for your password or security details, or send you emails asking you for these. If you receive a request for your details from anyone (even if they are using the Standard Self Investor name and logo and appear to be genuine), don't supply them. You can report any suspicious emails to us immediately by emailing us at phishing@standardlifeselfinvestor.co.uk If you believe any aspect of your account security has been compromised, change your password and then contact us immediately.

Get Safe Online

Get Safe Online is a joint initiative between the UK Government, law enforcement agencies, leading businesses and the public sector. Their aim is to provide computer users and small businesses with free, independent, user-friendly advice that allows you to use the internet confidently, safely and securely. You should consider their advice and follow the recommendations given.

Keep your details safe

  • Don't leave print outs from your account lying around. If you do not need a printout you should shred it or discard it in confidential waste bins once you no longer need it. You should also always ensure that you immediately collect any printouts from public or shared printers.
  • Always log in and out properly. Always remember to log out from your account and close your web browser.
  • Never leave your computer unattended while logged in.
  • Ensure you are not being overlooked when you use this service.
  • When using a computer, particularly at work or in a public place, where possible you should clear the cache as the computer may store your information.